Privacy Policy

At Golden Genie Casino, we value the trust our players place in us. Protecting your personal data is a priority, and we handle your information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and safeguard your data, so you can understand what happens to your information and make informed choices about your casino experience.

Data Processing

This Privacy Policy describes how we process players’ personal data in line with applicable gambling and compliance requirements. Processing your data is necessary to provide access to our games and related services.

Golden Genie Casino is operated under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming licence issued by Antillephone N.V.

By using our services, you confirm that you have read and accepted this Privacy Policy. We may update this policy from time to time, so we recommend checking it periodically. Continued use of Golden Genie Casino after updates take effect indicates acceptance of the revised terms.

Collection of Information

We may collect personal information through our website and services, including:

  • Registration and communication data: details you provide when creating an account or contacting us, such as your name, contact information, and identification documents.
  • Interaction records: logs of communications via email, live chat, or other support channels.
  • Transaction and usage data: records of deposits, withdrawals, betting activity, and how you use our website.
  • Compliance documentation: information and documents required for identity verification and regulatory obligations.

Usage of Information

We use the personal data we collect for the following purposes:

  • Processing transactions and managing bets.
  • Providing the services and support you request.
  • Performing verification checks and meeting compliance requirements.
  • Sending promotional communications when you have given explicit consent.
  • Meeting legal obligations, including anti-money laundering requirements.
  • Detecting, monitoring, and preventing fraud or illegal activity.
  • Conducting research and analysing data to improve our products and services.

Marketing Communications

If you choose to opt in, we may send you promotional content about Golden Genie Casino products, offers, and updates. You can opt out at any time through your account settings or by contacting customer support.

Disclosure of Information

We do not sell or rent your personal data. We may share it only when necessary, including:

  • Within our group: to support account administration and service delivery.
  • With trusted partners: to help us operate our services and meet regulatory obligations.
  • With third-party providers: for specific tasks such as payment processing, identity checks, fraud prevention, and data verification.

Where sharing is required, it is done under confidentiality and data-protection obligations designed to keep your information secure.

Data Security and Retention

Golden Genie Casino uses appropriate technical and organisational security measures to protect personal data and meet applicable legal standards. We retain your data only as long as necessary for the purposes described in this policy and to meet regulatory requirements, including a minimum retention period of five years after account closure where required by anti-money laundering obligations.

Cookies and Tracking

We use cookies and similar technologies to support site functionality, analyse usage, improve performance, and assist with marketing where permitted. You can manage cookies through your browser settings. If you restrict cookies, some website features may not function as intended.

Your Rights and Contact Information

You have the right to request access to your personal data, correct inaccurate information, and request deletion where applicable. You may also object to certain processing activities, including the use of your data for marketing.

If you have questions, concerns, or requests relating to your personal data, you can contact our Data Protection Officer through our support channels. Where GDPR applies, you may also lodge a complaint with the relevant supervisory authority.

Golden Genie Casino is committed to protecting your privacy while maintaining a secure, compliant, and responsible gaming environment. If you need help with anything related to your data, please contact us.